FAQ
Frequently Asked Questions
How do I enter a competition?
Choose a competition, pick your tickets, and check out. Your ticket numbers are issued instantly and saved in your account. You can also enter for free by post — details are listed on each competition page.
Is there a maximum number of tickets per person?
A per-person ticket cap applies to each competition and is shown on the competition page before you buy. The cap keeps the draw fair for everyone.
When does the draw take place?
The draw date is displayed on every competition page. If the competition sells out early, the draw may be brought forward — if it’s not sold out, the draw still happens on the advertised date.
What happens if a competition doesn’t sell out?
The draw goes ahead on the advertised date regardless. The winner is drawn from the tickets that were sold, so unsold tickets never dilute your odds.
Can I get a refund on my tickets?
Ticket purchases are final once ticket numbers have been issued, except where required by law (e.g. your statutory cancellation rights where applicable). If a competition is ever cancelled by us, all entries are refunded in full.
How do I enter for free?
Each competition has a free postal entry route. Send your entry by post with the required details exactly as described on the competition page. Free entries carry the same chance of winning as paid tickets.
How old do I have to be to enter?
You must be 18 or older to enter. We may ask winners to verify their age and identity before a prize is handed over.
How will I know if I’ve won?
Winners are contacted directly using the details on their account — usually by phone and email — on the day of the draw. Results are also published on the Winners page. We will never ask you to pay a fee to claim a prize.
How do I receive the car if I win?
We arrange delivery or collection with you directly after the draw. Delivery options and any terms (location, insurance, transfer) are confirmed with the winner individually. Full prize terms are on each competition page.
Which payment methods do you accept? Do you take crypto?
We accept secure direct bank transfer at checkout — full payment instructions are shown during checkout and in your order confirmation email. Card and crypto options are coming soon. We never ask for payment via gift cards or unofficial channels.
Do I need an account to enter?
Yes — a free account lets us issue your ticket numbers, keep your entries safe, and contact you if you win. Signing up takes under a minute.
How can I contact you?
Use the contact form on our Contact page or email us — we aim to reply within one business day. You’ll find everything on the Contact page.